Refund & Cancellation Policy

HaveAStore.in provides technology and SaaS services that enable Sellers to create and operate their own online Stores.

There are therefore two separate types of payments:

1.1Payments Made to HaveAStore.in These may include:

• Monthly or other subscription fees;
• Platform plan fees;
• Premium theme charges;
• Logo-generation charges;
• Promotional banner charges;
• Other optional add-ons;
• Other paid Platform services.

Refunds relating to these payments are governed by this Refund Policy.

1.2Payments Made to Sellers When a Customer purchases a Product from a Seller's Store, the Product sale is a transaction between the Customer and the Seller. The Seller is responsible for:

• Product quality;
• Product legality;
• Product availability;
• Order fulfilment;
• Delivery;
• Cancellation;
• Returns;
• Refunds;
• Warranty or guarantee obligations;
• Applicable consumer-protection requirements.

HaveAStore.in is not the manufacturer, seller, supplier or owner of Products listed by Sellers.

Accordingly, a Customer seeking a refund for a Product purchased from a Seller should generally contact the relevant Seller using the contact details provided on the Store.

HaveAStore.in may provide paid subscription plans such as:

Plan A ₹199 per month + 2% commission on applicable sales

Plan B ₹499 per month + 0% platform commission

The exact plans, pricing, billing periods and features available to a Seller are those displayed on the Platform at the time of purchase or subscription.

A Seller may cancel or discontinue their subscription in accordance with the cancellation options available through the Platform.

Unless otherwise expressly stated at the time of purchase:

• Cancellation will stop or prevent the applicable future renewal;
• Cancellation does not automatically entitle the Seller to a refund for the current billing period;
• The Seller may continue to have access to the applicable paid features until the end of the already-paid billing period, subject to the Platform's rules;
• Any outstanding obligations relating to Orders, refunds, chargebacks, fees or other transactions may continue after cancellation.

If a subscription is cancelled after a renewal payment has already been successfully processed, the renewal amount will generally not be refundable solely because the Seller subsequently cancels the subscription.

Subscription fees are generally non-refundable once the applicable subscription period has started.

This includes situations where a Seller:

• Does not use the Store;
• Uses the Store only occasionally;
• Decides not to continue selling;
• Changes their business plans;
• Does not receive Orders;
• Does not receive expected sales;
• Does not use all Platform features;
• Cancels the subscription after the billing period has commenced.

However, this does not affect any refund rights that cannot legally be excluded under applicable law.

If the same Platform fee is accidentally charged more than once for the same transaction due to a technical or payment-processing error, the Seller may contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be:

• Refunded to the original payment method;
• Adjusted against a future eligible payment,

subject to the applicable payment infrastructure and payment-provider procedures.

If an amount is debited from a customer's or Seller's bank account but the corresponding payment is not successfully reflected in the Platform, the transaction may be subject to reconciliation by the applicable Payment Partner.

In such cases, the amount may be:

• Automatically reversed by the payment provider;
• Refunded to the original payment method;
• Reconciled and credited appropriately;
• Require manual verification.

The time required for reversal or refund may depend on the relevant bank, payment gateway, UPI network, card network or other payment provider.

HaveAStore.in does not control the processing timelines of external financial institutions.

HaveAStore.in may offer premium themes for a separately displayed fee, such as ₹50 per theme.

Because a theme may become available for use immediately after purchase, premium theme purchases are generally non-refundable once the theme has been delivered, activated or made available to the Seller.

A refund may be considered where:

• The same theme was accidentally charged multiple times;
• A technical error resulted in payment without the theme being made available;
• A refund is otherwise required under applicable law.

A refund request based solely on a change of preference or dissatisfaction with the visual appearance of a theme may not be eligible after activation.

HaveAStore.in may provide an optional logo-generation service for a separately displayed fee, such as ₹19.

Once the logo-generation service has been initiated, generated or delivered, the payment is generally non-refundable, except where:

• The payment was duplicated;
• A technical error prevented the service from being delivered;
• The service was charged but not provided;
• A refund is required under applicable law.

Where the Platform provides a revision or regeneration mechanism, the Seller may use that mechanism instead of requesting a refund, subject to the applicable service terms.

HaveAStore.in may provide promotional banner generation or related design services for a separately displayed fee, such as ₹2 per banner.

Once a banner has been generated or delivered, the corresponding payment is generally non-refundable.

A refund may be considered where:

• The same banner was charged multiple times;
• Payment was completed but the service was not delivered due to a Platform error;
• A refund is otherwise required by applicable law.

Other digital products, features, services, themes, design tools, promotional services or add-ons offered through HaveAStore.in may have their own refund conditions.

Where a specific product or service displays separate refund conditions at the time of purchase, those conditions will apply to the extent permitted by applicable law.

If no separate refund condition is displayed, this Refund Policy will apply.

HaveAStore.in aims to maintain reliable Platform availability.

However, temporary interruptions may occur due to:

• Scheduled maintenance;
• Emergency maintenance;
• Software updates;
• Hosting or infrastructure failures;
• Internet connectivity issues;
• Cybersecurity incidents;
• Third-party service failures;
• Payment-provider outages;
• Force majeure events;
• Other circumstances beyond our reasonable control.

Temporary unavailability of the Platform does not automatically create a right to a refund or subscription credit.

However, where required by applicable law or where HaveAStore.in determines that a service interruption materially affects a paid service, we may consider an appropriate service credit, extension or refund on a case-by-case basis.

Where the Platform allows Sellers to change from one subscription plan to another, the applicable upgrade or downgrade mechanism displayed by HaveAStore.in will apply.

Changing plans does not automatically create a right to a refund for unused time under the previous plan.

Where the Platform specifically provides a prorated adjustment or credit, such adjustment will be calculated according to the applicable billing rules displayed at the time of the change.

If a Seller's account or Store is suspended or terminated because of:

• Violation of the Terms of Service;
• Prohibited Products;
• Fraudulent activity;
• False KYC information;
• Payment abuse;
• Repeated non-fulfilment;
• Intellectual property violations;
• Unlawful activity;
• Misuse of Customer information;
• Attempts to bypass Platform restrictions;
• Other serious violations,

the Seller will generally not be entitled to a refund of subscription or add-on fees already paid, to the extent permitted by applicable law.

Termination or suspension does not remove the Seller's responsibility for:

• Existing Orders;
• Customer refunds;
• Chargebacks;
• Outstanding fees;
• Payment-related obligations;
• Legal obligations;
• Other obligations that survive termination.

Where HaveAStore.in provides:

• Free trials;
• Promotional periods;
• Discounted subscriptions;
• Promotional credits;
• Complimentary add-ons;
• Other special offers,

the specific conditions displayed with the offer will apply.

Unless expressly stated otherwise, promotional or complimentary services have no cash value and are not refundable or exchangeable for cash.

HaveAStore.in does not determine the refund policy for Products sold by independent Sellers.

Each Seller is responsible for maintaining a clear cancellation, return and refund policy for Products offered through the Seller's Store, subject to applicable law.

The Seller is responsible for handling Customer requests relating to:

• Order cancellation;
• Product returns;
• Damaged Products;
• Defective Products;
• Incorrect Products;
• Non-delivery;
• Partial delivery;
• Refunds;
• Replacements;
• Warranty claims;
• Other Product-related complaints.

Customers should first contact the Seller using the contact information displayed on the relevant Store.

Although the Seller is primarily responsible for Product-related matters, HaveAStore.in may assist with a Customer complaint where appropriate.

We may request information such as:

• Order number;
• Payment reference;
• Product details;
• Seller information;
• Invoice;
• Shipping details;
• Tracking information;
• Customer communications;
• Refund information;
• Other relevant documents.

HaveAStore.in may take reasonable action where a Seller repeatedly fails to fulfil Orders, process required refunds or comply with applicable laws or Platform policies.

Such action may include:

• Contacting the Seller;
• Requesting additional information;
• Restricting the Store;
• Suspending Product listings;
• Restricting Store purchasing functionality;
• Suspending the Seller's account;
• Taking other action permitted under the Terms and applicable law.

Where a transaction is identified as fraudulent, unauthorised or otherwise invalid, HaveAStore.in may take reasonable steps to:

• Investigate the transaction;
• Coordinate with the relevant Payment Partner;
• Restrict the relevant account or Store;
• Reverse or facilitate reversal of eligible transactions;
• Process refunds where required;
• Recover amounts where legally permitted;
• Report suspected unlawful activity to appropriate authorities or service providers.

The outcome and timing of a payment dispute may depend on the applicable payment provider, bank, card network, UPI network or other financial institution.

A refund request may be considered where one or more of the following applies:

1. A duplicate payment occurred due to a technical or payment-processing error.
2. Payment was successfully completed but the paid Platform service was not delivered due to a confirmed Platform error.
3. An incorrect amount was charged due to a confirmed billing error.
4. A transaction was processed without proper authorisation and is confirmed through the applicable payment process.
5. A refund is required under applicable law.
6. HaveAStore.in expressly approves a refund as an exception.

Except in circumstances required by law, the existence of a payment does not by itself guarantee a refund.

Subject to applicable law, refunds will generally not be provided solely because:

• The Seller changed their mind;
• The Seller no longer wants to operate the Store;
• The Seller did not use the Platform;
• The Seller did not receive enough Orders;
• The Seller did not generate expected revenue;
• The Seller did not use all available features;
• The Seller forgot to cancel a subscription before renewal;
• The Seller selected the wrong plan and continued using it;
• A premium theme was purchased and activated but later disliked;
• A digital service was already generated or delivered;
• A Store was suspended because of the Seller's violation of the Terms;
• The Seller's business circumstances changed.

This section is subject to any mandatory rights available under applicable law.

To request a refund relating to a payment made to HaveAStore.in, contact:

Email: support@haveastore.in

The request should include, where available:

• Seller name;
• Registered email address;
• Store name;
• Transaction ID / payment reference;
• Date of payment;
• Amount paid;
• Product/service purchased;
• Reason for the refund request.

We may request additional information reasonably necessary to verify the transaction and determine eligibility.

After receiving a refund request, HaveAStore.in may:

1. Verify the transaction;
2. Confirm the payment status;
3. Review the relevant Platform records;
4. Determine whether the service was delivered or activated;
5. Check applicable refund conditions;
6. Verify whether a duplicate or billing error occurred;
7. Request additional information where necessary;
8. Communicate the outcome to the requester.

Refund decisions will be made in accordance with this Policy, the applicable Terms, the relevant payment arrangement and applicable law.

Where a refund is approved, it will generally be processed through the original payment method used for the transaction.

Depending on the payment provider and transaction type, the refund may be credited to:

• The original bank account;
• The original card;
• The relevant UPI/payment account;
• Another payment method permitted by the applicable payment infrastructure.

HaveAStore.in may not be able to change the destination of a refund once the refund has been initiated through the applicable Payment Partner.

Once a refund is approved and initiated, the time required for the amount to appear in the recipient's account may depend on:

• Payment gateway;
• Bank;
• UPI network;
• Card network;
• Payment method;
• Financial institution;
• Other third-party payment infrastructure.

Accordingly, the time taken by an external payment provider to credit a refund is outside HaveAStore.in's direct control.

Where applicable, refunds may be subject to corresponding adjustments to taxes, commissions, transaction charges or other amounts as required by law or the relevant transaction structure.

Where an invoice or tax document has already been issued, appropriate accounting or tax adjustments may be made where required.

Where a Seller is subscribed to a plan that includes a transaction or platform commission, applicable commission may be calculated according to the Platform's pricing and transaction rules.

If an underlying Customer transaction is validly refunded, the treatment of any related platform commission may be determined according to the applicable pricing or transaction rules displayed by HaveAStore.in.

Any payment-provider charges, taxes or other third-party charges may be treated separately where applicable.

A Customer or Seller may initiate a payment dispute or chargeback through a bank, card issuer, UPI provider or other financial institution.

HaveAStore.in may provide transaction records, Order information, payment information and other relevant evidence to the applicable Payment Partner or financial institution where permitted or required.

Chargeback decisions are ultimately subject to the applicable payment network, bank, financial institution or payment provider's rules and procedures.

Where a refund relates to a Product sold through a Seller's Store, the Seller remains responsible for complying with applicable:

• Consumer protection laws;
• Return and refund obligations;
• Payment-provider requirements;
• Tax requirements;
• Warranty obligations;
• Other legal requirements.

HaveAStore.in may take reasonable Platform-level action where a Seller repeatedly fails to honour legitimate refund obligations.

Subscription or Platform fees are paid for access to the applicable technology and features.

Payment of a subscription does not guarantee:

• A particular number of Customers;
• Sales;
• Revenue;
• Website traffic;
• Search-engine rankings;
• Advertising performance;
• Leads;
• Orders;
• Any specific business outcome.

Failure to achieve a particular business result does not by itself create a right to a refund.

HaveAStore.in may modify this Refund & Cancellation Policy from time to time.

Changes may be made to reflect:

• Changes in Platform features;
• Changes in pricing;
• Changes in payment arrangements;
• Changes in applicable law;
• Operational requirements;
• Other legitimate business reasons.

The updated Policy will be published on the Platform with a revised “Last Updated” date.

Where required by applicable law, additional notice may be provided.

This Refund & Cancellation Policy shall be governed by the laws applicable in India.

Any dispute concerning this Policy shall be subject to the applicable dispute-resolution and jurisdiction provisions contained in the HaveAStore.in Terms of Service, subject to applicable law.

For questions, refund requests or cancellation-related matters concerning payments made to HaveAStore.in:

HaveAStore.in Operated by FasLax Digital Solutions Kannur, Kerala, India – 670595

Support: support@haveastore.in Grievance Officer: Fasil Chola Grievance Email: grievance@haveastore.in Phone: +91 62383 77830 Website: https://haveastore.in

This Refund & Cancellation Policy applies specifically to payments made for HaveAStore.in Platform services, subscriptions and add-ons.

Refunds, cancellations, returns and replacements relating to Products purchased from an individual Seller are governed primarily by that Seller's applicable policies and applicable consumer-protection laws.

Nothing in this Policy is intended to exclude, restrict or waive any right or remedy that cannot legally be excluded or waived under applicable law.