Seller / Merchant Terms of Service

For the purpose of these Terms:

1.1“HaveAStore.in”, “Platform”, “we”, “us” or “our” means the e-commerce SaaS platform owned, operated, and provided by FasLax Digital Solutions, having its principal place of operations in Kannur, Kerala, India.

1.2“Platform” means the HaveAStore.in website, software, dashboards, services, systems, applications and related infrastructure.

1.3“Seller” or “Merchant” means an individual, business, organisation or other eligible person who registers on HaveAStore.in to create and operate an online store.

1.4“Store” means the online storefront created and operated by a Seller using the Platform.

1.5“Customer” means a person who visits a Seller's Store or purchases products or services from that Store.

1.6“Product” means any physical or digital product or service listed by a Seller through the Platform.

1.7“Order” means an order placed by a Customer for a Product offered by the Seller.

1.8“Transaction Amount” means the amount paid by a Customer for an Order, subject to applicable deductions, fees, refunds, taxes, adjustments and other permissible deductions.

1.9“Payment Partner” means the payment service provider/payment infrastructure provider engaged by HaveAStore.in for processing payments and facilitating settlement to Sellers.

1.10“Seller Information” means information and documents provided by a Seller for registration, identity verification, KYC, payment settlement, compliance or other legitimate purposes.

2.1HaveAStore.in is an e-commerce Software-as-a-Service (“SaaS”) platform that enables individuals and businesses to create and operate their own online stores.

2.2Depending on the features available to the Seller, the Platform may provide:

• A free HaveAStore.in subdomain;
• Connection of a Seller's own domain;
• Storefront and product management;
• Shopping cart and checkout functionality;
• Online payment functionality;
• Order management;
• Seller notifications;
• Shipping-related order tools;
• Store themes;
• Product and promotional design tools;
• Social-media product poster generation;
• Other features introduced by HaveAStore.in from time to time.

2.3HaveAStore.in provides technology and platform services. Unless expressly stated otherwise, HaveAStore.in is not the manufacturer, owner, seller, supplier, distributor or shipping provider of the Products listed by Sellers.

2.4The Seller is solely responsible for the Products, services, claims, pricing, descriptions, availability, quality, legality, fulfilment and customer obligations relating to Products offered through the Seller's Store.

2.5HaveAStore.in operates strictly as an intermediary under Section 79 of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The platform claims full safe harbour immunity against any third-party or Seller actions, non-delivery, counterfeit items, or fraudulent content.

3.1You must have the legal capacity and authority to enter into these Terms.

3.2If you are operating a Store on behalf of a company, partnership, proprietorship, organisation or other legal entity, you represent that you have the authority to bind that entity.

3.3The Platform may require the Seller to satisfy identity, KYC, payment, business or other verification requirements before or during use of the Services.

3.4HaveAStore.in may refuse registration or restrict access where the information provided by the Seller is incomplete, inaccurate, misleading, unverifiable or otherwise unsuitable for the Services.

4.1To create a Store, the Seller may be required to provide information including:

• Full name;
• Mobile number;
• Email address;
• PAN details;
• Government-issued identity information;
• Bank account information;
• Business information, where applicable;
• Address;
• GST information, where applicable;
• Other documents or information reasonably required for verification or payment settlement.

4.2The Seller confirms that all information submitted to HaveAStore.in is true, accurate, complete and up to date.

4.3HaveAStore.in and/or its Payment Partner may verify the information provided by the Seller.

4.4The Seller authorises HaveAStore.in and relevant service providers to use and process such information for account creation, verification, payment settlement, fraud prevention, compliance, customer support and other legitimate purposes described in the Privacy Policy.

4.5If information provided by the Seller is found to be false, fraudulent, incomplete or materially misleading, HaveAStore.in may suspend, restrict or terminate the Store and/or Services.

4.6The Seller must promptly update HaveAStore.in if there is any material change in information provided during registration.

5.1The Seller is responsible for maintaining the confidentiality and security of login credentials.

5.2All activity carried out through the Seller's account may be attributed to the Seller unless the Seller promptly reports unauthorised access.

5.3The Seller must immediately notify HaveAStore.in if the Seller suspects unauthorised access, compromise or misuse of the account.

5.4HaveAStore.in may suspend or restrict access where reasonably necessary to protect the Seller, Customers, Platform or other users.

6.1A Seller may create a Store using a HaveAStore.in subdomain subject to the applicable plan and Platform rules.

6.2Where supported, the Seller may connect a domain owned or controlled by the Seller.

6.3The Seller is responsible for ensuring that the domain submitted for connection is legally owned or legitimately controlled by the Seller.

6.4HaveAStore.in does not guarantee that a particular domain name is legally available for use or does not infringe third-party rights.

6.5The Seller is responsible for domain registration, renewal and ownership where the domain is purchased or maintained independently by the Seller.

HaveAStore.in currently provides subscription plans which may include:

Plan A ₹199 per month + 2% commission on applicable sales

Plan B ₹499 per month + 0% platform commission

7.1Applicable taxes, payment processing charges or other charges, if any, may apply separately where legally or contractually applicable.

7.2Plan prices, features and fees may be changed in the future. Any applicable changes will be communicated through the Platform or other appropriate means.

7.3A Seller's continued use of a paid plan after the effective date of a notified price change may constitute acceptance of the revised pricing, subject to applicable law.

7.4HaveAStore.in may provide promotional pricing, discounts or special offers subject to additional terms.

The Platform may provide optional paid services including:

8.1Logo Generation A Seller without a logo may optionally use the logo-generation service for the applicable fee, currently ₹19.

8.2Premium Themes Premium themes may be made available for ₹50 per applicable theme or at such other price as displayed on the Platform.

8.3Free Basic Theme A free basic theme may be provided subject to the features available at the time.

8.4Promotional Banner Sellers may optionally request/generate promotional website banners for the applicable fee, currently ₹2 per banner, subject to the available service and specifications.

8.5Social Media Product Posters HaveAStore.in may provide free automatically generated product posters for social-media sharing. Such posters may contain:

• Product image;
• Product name;
• Product price;
• Seller Store information/website information; and
• “Powered by HaveAStore.in”.

8.6HaveAStore.in may modify, discontinue or introduce additional optional services from time to time.

9.1Unless a particular plan or feature expressly provides otherwise, Stores created using the Platform may display “Powered by HaveAStore.in” in the Store footer.

9.2Social-media product posters and shipping labels generated through the Platform may also contain “Powered by HaveAStore.in”.

9.3Sellers must not remove, obscure or alter HaveAStore.in branding where such branding is required under the applicable plan or service.

10.1Sellers are solely responsible for all Products listed in their Store.

10.2Product information must be accurate, complete and not misleading.

10.3Sellers must provide appropriate information including, where applicable:

• Product name;
• Product description;
• Product images;
• Price;
• Applicable taxes;
• Availability;
• Shipping information;
• Estimated dispatch time;
• Return/refund information;
• Warranty/guarantee information;
• Other legally required disclosures.

10.4A Seller must not list Products that:

• Are illegal;
• Are prohibited under the HaveAStore.in Prohibited Products Policy;
• Require licences or permissions that the Seller does not possess;
• Infringe intellectual property rights;
• Are counterfeit or unauthorised goods;
• Are misleading, fraudulent or deceptive;
• Violate applicable laws or regulations; or
• Could reasonably expose HaveAStore.in, Customers, Payment Partners or service providers to legal, regulatory or security risk.

10.5HaveAStore.in may remove, disable or restrict any Product that appears to violate these Terms, applicable law or Platform policies.

10.6HaveAStore.in may use automated checks, keyword rules, category restrictions, reports and other reasonable mechanisms to identify potentially prohibited or suspicious listings.

11.1Sellers must not use HaveAStore.in to sell, offer, advertise, promote or facilitate Products or services prohibited by applicable law or the HaveAStore.in Prohibited Products Policy.

11.2The prohibited list may include categories such as:

• Illegal drugs and drug-related products;
• Weapons and ammunition;
• Counterfeit goods;
• Fake government documents or IDs;
• Stolen goods;
• Pornographic or unlawful sexual content;
• Child sexual abuse material;
• Gambling and unlawful betting;
• Tobacco and prohibited nicotine products;
• Alcohol where prohibited under applicable requirements;
• Prescription medicines where legally restricted;
• Explosives and hazardous materials;
• Products involving unlawful hacking or unauthorised access;
• Products infringing intellectual property rights;
• Endangered wildlife or prohibited animal products;
• Fraudulent financial products or unlawful financial schemes;
• Products intended to facilitate illegal activities;
• Any other product or service prohibited or restricted under applicable law.

11.3HaveAStore.in may update its Prohibited Products Policy from time to time.

11.4Listing a Product does not constitute approval, endorsement or confirmation by HaveAStore.in that the Product is legal or compliant.

12.1The Seller is solely responsible for fulfilling Orders placed through the Store.

12.2Upon receiving an Order, the Seller must promptly initiate the fulfilment process.

12.3When creating or publishing a Product, the Seller may be required to specify the maximum number of days within which the Product will be shipped.

12.4The Seller must dispatch the Product within the stated period unless the Customer has agreed otherwise or an applicable exception exists.

12.5The Seller must provide accurate shipping information, including where applicable:

• Shipping service/provider;
• Tracking/AWB number;
• Dispatch date;
• Other information required to verify shipment.

12.6HaveAStore.in may provide the Seller with an email/WhatsApp notification when an Order is received.

12.7Such notification may contain the Customer's delivery information required for fulfilment.

12.8The Seller must use Customer information only for fulfilling the Order and must not misuse, sell, distribute or retain such information for unrelated purposes except where legally permitted.

13.1HaveAStore.in may require the Seller to submit shipping information and/or proof of dispatch before the corresponding Transaction Amount becomes eligible for settlement.

13.2The applicable payment settlement process will be performed through the Payment Partner and applicable payment infrastructure.

13.3The Seller does not need to independently create a separate payment gateway account with the Payment Partner where HaveAStore.in's payment arrangement provides the Seller onboarding and settlement through the Platform.

13.4The Seller may be required to provide bank account, PAN, identity and other KYC information required for settlement.

13.5The Seller understands and agrees that payment settlement may be subject to verification, risk checks, applicable laws, Payment Partner requirements, refunds, disputes, chargebacks and other permissible deductions.

13.6Where HaveAStore.in requires shipping confirmation as a condition for settlement, the Seller must submit the required shipping information accurately.

13.7If the Seller fails to submit the required shipping information within the applicable period, HaveAStore.in may:

• Restrict further purchases from the affected Store/Product;
• Disable the Add to Cart/Buy functionality for affected Products;
• Suspend or restrict the Store;
• Request additional information;
• Delay settlement where permitted by the applicable payment arrangement; and/or
• Take other reasonable action under these Terms.

13.8Nothing in these Terms shall require HaveAStore.in to hold, control or settle customer funds in a manner inconsistent with applicable payment laws or the Payment Partner's approved payment and settlement structure.

13.9If any seller fraudulent act results in chargebacks, penalties or financial loss to HaveAStore.in, the platform reserves the right to recover such amounts from subsequent payouts, debit the Seller's linked bank account, or initiate legal recovery proceedings.

14.1Unless expressly stated otherwise, the Seller is responsible for packing, dispatching and delivering the Product to the Customer.

14.2HaveAStore.in does not guarantee delivery times where delivery is performed by a third-party courier, logistics provider or Seller.

14.3The Seller must provide accurate delivery information and cooperate with Customers regarding reasonable delivery-related issues.

14.4Repeated failure to fulfil Orders may result in Store restrictions, suspension or termination.

15.1Sellers must maintain clear and accurate cancellation, return and refund terms applicable to their Products, subject to applicable law.

15.2Sellers must comply with all mandatory consumer rights and refund obligations applicable to their Products and business.

15.3Where a Seller fails to fulfil an Order, the Seller may be required to provide an appropriate refund in accordance with applicable law, the Seller's stated policy and the payment system's procedures.

15.4Refunds may also be initiated or processed through the applicable payment infrastructure.

15.5HaveAStore.in may take reasonable action where a Seller repeatedly fails to process required refunds or otherwise breaches consumer protection requirements.

16.1Sellers are responsible for responding to Customer complaints relating to Products, delivery, quality, returns, refunds, warranties and other matters relating to the Seller's sale.

16.2HaveAStore.in may facilitate communication or dispute handling where appropriate.

16.3HaveAStore.in may request supporting documents from the Seller, including:

• Order information;
• Invoice;
• Shipping proof;
• Tracking information;
• Product information;
• Customer communication;
• Refund information;
• Other relevant documents.

16.4Sellers must cooperate with reasonable requests for information.

16.5Repeated or serious customer complaints may result in additional verification, settlement restrictions, Store restrictions or suspension.

17.1Sellers must not:

• Accept payment and intentionally fail to dispatch Products;
• Provide false shipping information;
• Upload fake tracking information;
• Misrepresent Products;
• Use fake customer information;
• Conduct fraudulent transactions;
• Manipulate Orders, payments or reviews;
• Create multiple accounts to bypass restrictions;
• Attempt to circumvent Platform controls;
• Use the Platform for money laundering or other unlawful activity.

17.2If HaveAStore.in reasonably suspects fraudulent activity, it may investigate the matter and take appropriate action.

17.3Such action may include:

• Product removal;
• Store restriction;
• Suspension;
• Termination;
• Additional verification;
• Payment/settlement restrictions where permitted by the applicable payment arrangement;
• Refund processing;
• Reporting to relevant authorities or service providers where required or appropriate.

18.1Sellers may be required to provide information for verification, payment settlement, legal compliance and Platform operations.

18.2Certain Seller information may be displayed publicly on the Seller's Store where required for customer communication, legal compliance or informed purchasing decisions.

18.3Sensitive KYC information such as PAN, identity documents and bank account information is not intended to be displayed publicly to Customers except where disclosure is legally required.

18.4Customer information received by a Seller must be used only for legitimate purposes connected with the Order and applicable legal obligations.

18.5Sellers must not sell, misuse, disclose or unlawfully retain Customer information.

18.6Data processing by HaveAStore.in is governed by the HaveAStore.in Privacy Policy and applicable data protection laws.

19.1Sellers retain ownership of content they lawfully own and upload to the Platform, subject to the rights granted to HaveAStore.in under these Terms.

19.2By uploading product images, descriptions, logos and other content, the Seller grants HaveAStore.in a limited licence to host, reproduce, display, process and transmit such content as reasonably necessary to provide and operate the Services.

19.3The Seller represents that the Seller has the necessary rights and permissions to use all content uploaded to the Platform.

19.4Sellers must not upload content that infringes another person's copyright, trademark, privacy, publicity or other legal rights.

20.1The HaveAStore.in name, brand, logo, software, platform design, templates, systems, themes, technology and other Platform intellectual property belong to HaveAStore.in or its licensors unless otherwise stated.

20.2Sellers receive only the limited right necessary to use the Platform in accordance with these Terms.

20.3Sellers must not copy, reverse engineer, reproduce, resell, distribute or commercially exploit HaveAStore.in software or proprietary systems without written permission.

21.1HaveAStore.in may integrate third-party services including payment providers, domain providers, communication services, analytics providers, hosting providers, shipping services and other service providers.

21.2Use of such services may be subject to the third party's terms and policies.

21.3HaveAStore.in is not responsible for failures caused solely by third-party services outside its reasonable control.

22.1HaveAStore.in will make reasonable efforts to keep the Platform available.

22.2The Platform may occasionally be unavailable due to maintenance, upgrades, security incidents, infrastructure failures, third-party failures, internet outages or circumstances beyond reasonable control.

22.3HaveAStore.in does not guarantee uninterrupted or error-free availability.

23.1HaveAStore.in may suspend, restrict or terminate a Seller's account or Store where reasonably necessary, including in cases involving:

• Violation of these Terms;
• Prohibited Products;
• False or fraudulent KYC information;
• Fraudulent transactions;
• Repeated non-delivery;
• Fake shipping information;
• Repeated customer complaints;
• Intellectual property infringement;
• Illegal activity;
• Payment-related risk;
• Abuse of the Platform;
• Attempts to bypass Platform restrictions;
• Requests from competent authorities;
• Other serious violations of applicable policies or law.

23.2Where reasonably possible, HaveAStore.in may provide notice to the Seller. However, immediate suspension may be applied where necessary to protect Customers, the Platform, payment systems, third parties or comply with law.

23.3Termination of a Store does not automatically cancel obligations relating to existing Orders, refunds, disputes, outstanding payments or legal requirements.

23.4HaveAStore.in may retain records after account termination where required or permitted by law or reasonably necessary for legitimate business, security, dispute or compliance purposes.

24.1HaveAStore.in may remove, hide or disable any Product or Store that violates these Terms or applicable law.

24.2A removed Product may not be republished without resolving the relevant violation.

24.3HaveAStore.in may require additional information or verification before restoring a Product or Store.

25.1The Seller is responsible for complying with applicable tax laws and business laws relating to the Seller's Products and business.

25.2Where applicable, the Seller is responsible for GST registration, tax collection, invoicing, filings and other tax obligations applicable to the Seller.

25.3The Seller must obtain and maintain any licence, registration, approval or permission required to legally sell a particular Product.

25.4HaveAStore.in does not provide legal, tax or accounting advice to Sellers.

To the maximum extent permitted by applicable law, the Seller agrees to indemnify and hold harmless HaveAStore.in, its owners, founders, employees, contractors and service providers from claims, losses, penalties, damages, costs and reasonable legal expenses arising from:

a. Products or services sold by the Seller;

b. violation of applicable law;

c. violation of these Terms;

d. fraudulent or negligent conduct by the Seller;

e. intellectual property infringement;

f. misleading Product information;

g. non-delivery or defective fulfilment attributable to the Seller;

h. misuse of Customer information; or

i. any claim arising from the Seller's business or Store.

27.1To the maximum extent permitted by applicable law, HaveAStore.in shall not be liable for indirect, incidental, special or consequential losses arising from a Seller's use of the Platform.

27.2HaveAStore.in is not responsible for the quality, legality, authenticity, safety, availability, delivery or suitability of Products sold by Sellers.

27.3Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

28.1HaveAStore.in may modify, add or remove Platform features from time to time.

28.2HaveAStore.in may update these Terms, policies and pricing where reasonably necessary.

28.3Updated Terms will be published through the Platform or otherwise communicated where appropriate.

28.4Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms, subject to applicable law.

29.1HaveAStore.in will provide an appropriate mechanism through which Customers and Sellers may submit complaints or grievances.

29.2The Platform may provide a complaint/reference number for tracking complaints where required.

29.3Seller-related complaints may also be communicated to the relevant Seller using the contact information made available through the Store.

29.4Details of the designated HaveAStore.in Grievance Officer and contact information shall be published on the Platform.

Grievance Officer: Fasil Chola Designation: Grievance Officer Email: grievance@haveastore.in Phone: +91 62383 77830 Address: Kannur, Kerala, India - 670595

30.1HaveAStore.in may communicate with Sellers through email, WhatsApp, SMS, notifications, dashboard messages or other available communication channels.

30.2Order-related notifications may include Customer delivery information required for fulfilment.

30.3Sellers must ensure that their registered contact information remains accurate and accessible.

31.1These Terms shall be governed by the laws of India.

31.2Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Thalassery (Kannur District), Kerala, India.

31.3The applicable jurisdiction, arbitration mechanism and seat of arbitration, if any, shall be specified by HaveAStore.in after obtaining appropriate legal advice.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the maximum extent permitted by law.

Failure by HaveAStore.in to exercise any right under these Terms shall not constitute a waiver of that right.

These Terms, together with the Privacy Policy, Prohibited Products Policy and other policies expressly incorporated into these Terms, constitute the agreement governing the Seller's use of the Platform.

For questions regarding these Terms or the Platform:

HaveAStore.in Operating Base: Kannur, Kerala, India - 670595 Email: support@haveastore.in Website: https://haveastore.in

The following categories are prohibited or restricted on HaveAStore.in, subject to applicable law and updates to this Schedule:

1. Illegal drugs and narcotics;
2. Drug paraphernalia associated with illegal drug use;
3. Weapons and ammunition;
4. Explosives and prohibited pyrotechnic materials;
5. Counterfeit products and fake branded goods;
6. Stolen goods;
7. Fake government IDs, certificates or official documents;
8. Products facilitating fraud, identity theft or unlawful access;
9. Hacking tools or services intended for unlawful access;
10. Malware, viruses or malicious software;
11. Child sexual abuse material or any unlawful sexual content involving minors;
12. Illegal pornography or unlawful sexual services;
13. Gambling, betting or unlawful lottery-related products/services;
14. Tobacco and prohibited nicotine products;
15. Alcohol or regulated alcoholic products where prohibited;
16. Prescription medicines or regulated medical products without required authorisation;
17. Hazardous, toxic, radioactive or otherwise unlawfully regulated substances;
18. Endangered wildlife, prohibited animal products or illegally traded biological materials;
19. Products infringing copyrights, trademarks, patents or other intellectual property rights;
20. Financial products or investment schemes offered without required regulatory approval;
21. Fake currency or instruments intended to facilitate unlawful currency transactions;
22. Products intended to circumvent security, access controls or technological protection measures;
23. Products promoting or facilitating illegal activities;
24. Products prohibited by payment partners or financial institutions;
25. Products prohibited under applicable Indian laws or regulations;
26. Any other product or service that HaveAStore.in reasonably determines presents a significant legal, regulatory, payment, safety or security risk.

HaveAStore.in may add, remove or modify restricted categories and prohibited products based on applicable laws, regulatory requirements, payment-partner requirements, security considerations and operational experience.

By creating a Store or continuing to use HaveAStore.in, the Seller confirms that:

1. The information provided to HaveAStore.in is accurate and genuine.
2. The Seller has the legal right to sell the Products listed.
3. The Seller will not list prohibited or illegal Products.
4. The Seller will fulfil genuine Customer Orders within the stated shipping period.
5. The Seller will provide genuine and accurate shipping information.
6. The Seller will comply with applicable refund, cancellation, consumer protection and tax requirements.
7. The Seller will not misuse Customer information.
8. The Seller understands that failure to comply may result in Product removal, Store restriction, suspension, termination, refund obligations and/or other action permitted by law.
9. The Seller has read and accepted these Terms and the applicable HaveAStore.in policies.

By clicking “Create Store”, “Accept Terms”, subscribing to a plan, listing a Product or otherwise using the Platform, the Seller agrees to these Terms.